We do our best to give you the best possible care. However, it may happen that you are not satisfied with something. We would like to hear this, so that we can solve it together and improve our care.
We resolve most dissatisfaction by talking about it together. Report your complaint or dissatisfaction to your midwife or one of our employees. It is often a misunderstanding that we can clear up in a conversation. Call 070 427 76 66 or email info@femme-verloskundigen.nl.
Are you unable to reach an agreement with us, or would you prefer to engage an independent person? Then you can contact an independent complaints officer. As a practice, we are affiliated through the professional organization KNOV. The complaints officer listens, gives advice and can mediate between you and the practice. There are no costs involved for you to engage the complaints officer.
Would you like to use the complaints officer? Contact us and we will put you in touch. More information about the complaints procedure for midwives can also be found at KNOV.
If mediation does not lead to a solution, you can submit your complaint to the recognized, independent dispute body for obstetrics. This makes a binding decision. This is the final step and applies under the Healthcare Quality, Complaints and Disputes Act (Wkkgz).
Call or email us. We are happy to think along with you to find a solution together.
A complaint about how we handle your personal data? Then take a look at ours privacy statement.